Privacy Policy
Last Updated: March 2025
At Qabrex, we're serious about protecting your personal information. This policy explains what we collect, why we need it, and how we handle it. We operate under Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles (APPs).
We know privacy policies can be tedious. We've tried to keep this straightforward. If something isn't clear, reach out to us directly.
Information We Collect
We collect different types of information depending on how you interact with us. Here's what we typically gather:
Personal Information
When you sign up for our investment literacy programs or contact us, we collect:
- Your name and contact details (email, phone number)
- Billing address and payment information
- Educational background and learning goals (if you share them)
- Communication history with our support team
Usage Data
Like most websites, we automatically collect some technical information:
- IP address and browser type
- Pages you visit and time spent on our site
- Device information and operating system
- Referring website and search terms used
Learning Progress Information
If you're enrolled in our programs, we track your progress to provide a better learning experience. This includes completed modules, quiz results, and time spent on educational materials.
How We Use Your Information
We don't collect data just to have it. Everything we gather serves a specific purpose:
| Purpose | Information Used |
|---|---|
| Providing educational services | Name, contact details, learning progress |
| Processing payments | Billing information, payment details |
| Improving our programs | Usage data, learning progress, feedback |
| Sending updates and newsletters | Email address (with your consent) |
| Responding to inquiries | Contact details, communication history |
We won't use your information for purposes beyond what's listed here without getting your explicit consent first.
Data Sharing and Disclosure
We're not in the business of selling your data. But we do share information in limited circumstances:
Service Providers
We work with third-party companies that help us run our business. These include payment processors, email service providers, and hosting companies. They only get the information needed to do their job, and they're contractually required to protect it.
Legal Requirements
Sometimes we're legally obligated to share information. This happens when we receive a valid court order, subpoena, or government request. We'll notify you if this occurs, unless we're legally prohibited from doing so.
Business Transfers
If Qabrex is acquired or merges with another company, your information might be transferred. We'll notify you before this happens and explain any choices you have.
Important Note
We never share your learning progress or quiz results with third parties for marketing purposes. Your educational journey with us stays private.
Data Security
We take security seriously. Here's how we protect your information:
- All data transmission uses industry-standard SSL encryption
- Payment information is processed through PCI-DSS compliant providers
- Our servers are hosted in secure facilities with restricted access
- Staff access to personal data is limited based on job requirements
- We conduct regular security audits and vulnerability assessments
That said, no system is completely secure. While we do everything we can to protect your data, we can't guarantee absolute security. If you notice anything suspicious, let us know immediately.
Your Privacy Rights
Under Australian privacy law, you have several rights regarding your personal information:
Access Your Information
You can request a copy of all personal data we hold about you. We'll provide this within 30 days, usually free of charge. If the request is particularly complex or repetitive, we might charge a reasonable fee.
Correct Your Information
Found an error? You can ask us to correct inaccurate or outdated information. We'll update our records and notify any third parties we've shared the incorrect data with.
Delete Your Information
You can request deletion of your personal data. We'll comply unless we're required to keep it for legal or legitimate business reasons (like maintaining financial records for tax purposes).
Withdraw Consent
If we're processing your data based on consent (like sending marketing emails), you can withdraw that consent anytime. This won't affect any processing that occurred before you withdrew consent.
Lodge a Complaint
If you're unhappy with how we've handled your information, you can complain to us first. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).
How to Exercise Your Rights
To make any of these requests, email us at [email protected] with "Privacy Request" in the subject line. We'll verify your identity and respond within 30 days.
Data Retention
We don't keep your information longer than necessary. Here's our general approach:
- Active account data: Retained while your account is active and for 12 months after
- Financial records: Kept for 7 years to comply with tax laws
- Marketing consent records: Maintained until you withdraw consent, plus 3 years
- Support communications: Deleted after 2 years unless needed for ongoing issues
- Usage analytics: Anonymized after 18 months
When we delete data, we make sure it's permanently removed from our systems and backups (within reasonable technical constraints).
Cookies and Tracking
Our website uses cookies and similar technologies. Most are essential for the site to work properly, but some help us understand how people use our platform.
Types of Cookies We Use
- Essential cookies: Required for basic site functionality (login, security)
- Performance cookies: Help us understand site usage and identify technical issues
- Preference cookies: Remember your settings and choices
You can control cookies through your browser settings. Keep in mind that blocking certain cookies might affect site functionality.
International Data Transfers
We're based in Australia, but some of our service providers operate internationally. This means your data might be processed or stored outside Australia. When this happens, we ensure appropriate safeguards are in place, including:
- Standard contractual clauses approved by relevant authorities
- Verification that the recipient country has adequate privacy protections
- Additional security measures for sensitive information
Children's Privacy
Our services are designed for adults. We don't knowingly collect information from anyone under 18. If you're a parent and believe your child has provided us with personal information, contact us and we'll delete it promptly.
Changes to This Policy
We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website. The "Last Updated" date at the top shows when the current version took effect.
Continuing to use our services after changes become effective means you accept the updated policy.
Questions or Concerns?
If anything in this policy is unclear, or if you have questions about how we handle your information, we're here to help.